KOR T&Cs

Terms & Conditions

Class Cancellation Policy

Our cancellation policy is designed to be fair to both our customers and our instructors.

As per our terms and conditions below, classes can be cancelled up to 12 hours before the class start time without charge. Cancellations beyond this point will be deducted from your class-pack. Similarly, failing to turn up to a class without cancellation (no-show) will result in a class deduction.

 

All KOR members must be ready to start their class 5 minutes before the listed start time. For health and safety reasons, we reserve the right to not admit you into the class should you arrive after the class start time.    

 

If you think you have been mistakenly charged, please contact one of our staff who will be happy to help.

Terms & Conditions

Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using madebykor.co.uk (“the Site”) operated by JTX Fitness Limited (“us”, “we”, “our”, “KOR”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.madebykor.co.uk. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. In addition, when using particular KOR’s services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time. Capitalized terms are defined in this Agreement. These Terms of Service set forth the legally binding terms for your use of KOR’s Services. You are authorised to use KOR’s Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws to these Terms of Service. Please read these Terms of Service carefully and save it. If you do not agree with it, you should leave KOR’s website and discontinue use of KOR’s Services immediately. If you wish to become a Member, you must read these Terms of Service and indicate your acceptance during this registration process.

 

Accounts

In order to access some features of the website, you will have to create a KOR account. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorised use of your account.

 

Member services and policies

CANCELLATIONS: Classes can be cancelled up to 12 hours before the class start time free of charge. If you cancel beyond this point, you will be deducted that class. This includes switching time slots under the 12-hour notice time period. You may cancel class through our online system or by calling the studio.

 

LATE CANCEL: We no longer operate a late cancellation policy.

 

RESERVATIONS: You must be physically present 5 minutes prior to the start of your scheduled class or your spot may be given to a waitlisted client.

 

PERSONAL BELONGINGS: You agree that KOR is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.

 

Membership Terms

1-CLASS PACK: The 1-session class pack allows users to book 1 session using a one-off payment of £16. This fee is non-refundable and is valid for usage over a month period.

 

4-CLASS PACK: The 4-class pack allows users to book up to 4 sessions using a one-off payment of £54.00. This fee is non-refundable and valid for usage over a 12-month period.

 

8-CLASS PACK: The 8-class pack allows users to book up to 8 sessions using a one-off payment of £96.00. This fee is non-refundable and valid for usage over a 12-month period.

 

12-CLASS PACK ROLLING CONTRACT: The 12-class pack rolling contract allows users to book up to 12 sessions a month for £120.00. Billing starts immediately upon purchase, and will auto-renew each month on the same day. Any remaining classes are not carried through to the next billing period i.e. if you have 2 remaining classes at the end of your monthly period, you will still only have 12 during the next monthly billing period. A one-month notice period applies to this contract. You may cancel class through our online system or by calling the studio

 

2-for-1 DEAL: The 2-for-1 session class pack allows users to book 2 sessions using a one-off payment of £16. This fee is non-refundable and is valid for usage over a month period.

 

Refund Policy

CLASSES AND MEMBERSHIPS: Unless expressly stated to the contrary herein, or as provided by applicable law, payments are non-refundable and there are no refunds or credits for partially used periods. 

 

RETAIL ITEMS: For hygiene purposes, KOR will not offer refunds or exchanges on any items of retail unless the product is faulty, in which case KOR will provide a refund within 7 days of purchase. Please note, items must be returned unused, with all tags still attached and purchased through KOR’s account. For questions or support with online purchases or returns, please contact hello@madebykor.co.uk.

 

Payment methods

You may edit your Payment Method information by logging into your KOR account and updating accordingly. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information, provided that you have not cancelled your account in accordance with these Terms, you remain responsible for any uncollected amounts.

 

Studio Rules and Regulations

You must be physically present and checked in 5 minutes prior to the start of the class or your spot may be released to a waitlisted client. No exceptions. Always bring the treadmill and bikes to a complete stop before stepping off. Do not put anything on the treadmills (i.e. weights or equipment). As per our cancellation policy, reserved classes must be changed or cancelled within 12 hours of the scheduled start time or they will be forfeited. If recovering from injury or illness, notify eh instructor prior to class start time.

 

Prohibited Studio conduct

 

By using the Studio, you promise to:

 

– Respect our facility
– Respect our procedures
– Respect our teams
– Respect our customers
– Respect our product

 

Limitation of Liability

General Assumption of Risk & Limitation of liability

By signing this contract, enrolling online and/or attending classes, events, activities and other programs of KOR’s, whether online or in a KOR facility or using KOR’s equipment, you hereby acknowledge and agree, on beheld of yourself, your heirs, personal representatives and/or assigns (collectively “you” and/or “yourself”) that (a) there are certain inherent risks and dangers in the strenuous nature of the KOR’s workout programme (b) you have voluntarily chosen to participate in an intense physical exercise program (c) KOR strongly recommends that you consult with your physician prior to commencing any classes (d) you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to: abnormal blood pressure, fainting, heart attack or death; and (e) you assume all risk for your health and well-being and fully release and hold harmless for any responsibility, cost or damages KOR, its instructors, members and employees for any injury, harm or loss you may suffer, including death, as a result of participation in any of KOR’s activities. If you are enrolling a minor (16-18 years of age; or older, if applicable in the minor’s state of residence), the above release applies equally to said minor. No one under 16 years of age may participate. A minor (16-18 years of age) may only participate with a parent or legal guardian present.

 

Special Limitation of Liability During the Coronavirus/COVID 19 Pandemic

KOR takes the coronavirus pandemic seriously and has put in place preventative measures to help reduce the spread of COVID-19. HoweverKOR cannot guarantee that you, or your family, or your guests will not become infected with COVID-19. It is possible that attending classes, events and activities at KOR may place you in a close physical contact with other members, attendees and staff and could increase the risk that you, your family members and/or your guests contract COVID-19. You acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you, your family members and/or your guests may be exposed to or infected by COVID-19 at KOR’s studio and that such exposure or infection could result in personal injury, illness, permanent disability, and death. You understand the risk of becoming exposed to or infected by COVID-19 at KOR may result from the actions, omissions or negligence of yourself or others, including but not limited to KOR’s employees, members and attendees. By signing this document, enrolling online, and/or attending in-person classes, events, activities and other programs and/or entering the KOR studio facilities and using equipment, you voluntarily agree, on behalf of yourself, your heirs, personal representatives and/or assigns, and any minor child you may enrol: (a) to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expense of any kind, including, but not limited to, personal injury, disability and death) that may occur to you or your family members in connection with attendance at KOR or as a result of participation in KOR’s or as a result of participation in KOR’s programs (“Claims”) and (b) covenant to not sue KOR, its instructors, clients and employees from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto, based on the actions, omissions or negligence of KOR, its instructors, members and employees, whether a COVID-19 infection occurs before, during or after attending the KOR studio facility or participating in any KOR program.

 

Governing Law

These Terms of Service, together with our Privacy Policy and any other legal noticed published by KOR on the website, shall constitute the entire agreement between you and KOR concerning our website. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such a provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of these Term of Service shall be deemed a further or continuing waiver of such term or any other term, and KOR’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. KOR reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes. Your use of the KOR website following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms.

 

Changes opt this agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

 

Eligibility

The Site is not intended for use by persons outside the United Kingdom or to any users suspended or removed from the Site by KOR. By using the Site, you represent that you are a United Kingdom Resident who has not been previously suspended or removed from the Site.

 

Membership is void where prohibited. This website is intended solely for Users who are 13 years of age or older. Any registration by, use of or access to the website by anyone under 13 is unauthorised, unlicensed and in violation of these Terms of Use. By using KOR’s Services or the website, you represent and warrant that you are 13 years of age or older and that you agree to adhere to all of the terms and conditions of these Terms of Service. Minors between the ages of 13 and 18 may register on our website only with the involvement of a parent or guardian.

 

Applicable only to corporate accounts authorized by us: If you are using or opening an account on the Site on behalf of a company, entity, or organization (a “Subscribing Organization”), then you represent and warrant that you are an authorized representative of that Subscribing Organization with the authority to bind such organization to these Terms.

 

Registration information

You agree that the information you provide to KOR on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times.

 

Term

These Terms of Service shall remain in full force and effect while you use the KOR Services or are a Member. You may terminate your membership at any time, for any reason, by following the instructions on the “My Account” page or by contacting the studio directly via phone or email. KOR may terminate your membership at any time, without warning, if you breach these Terms of Service. Even after membership is terminated, these Terms of Service will remain in effect.

 

Fees

You acknowledge that KOR charges fees for its services, and KOR reserves the right to change its fees from time to time in its discretion. If KOR terminates your membership because you have breached these Terms of Service, you may not be entitled to a refund of any unused option of membership or other fees.

 

Password

When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account. You agree not to use the account, username, or password of another member at any time or to disclose your password to any third party. You agree to notify KOR immediately if you suspect any unauthorised use of your account of access to your password.

 

Arbitration

These Terms shall be governed in all respects by the laws of England and Wales, without regard to conflict of law provisions. You agree that any claim or dispute you may have against KOR must be resolved by a court located in the United Kingdom, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within the UK for the purpose of litigating all such claims or disputes.

 

Privacy Policy

Your privacy is important to KOR. The KOR  Privacy Policy is hereby incorporated into these Terms by reference. Please read the privacy policy carefully for information relating to KOR’s collection, use, and disclosure of your personal information.

 

Contacting us

If you have any questions about these Terms of Service, the practices of KOR or its services, or your dealings with this Site, please contact us at hello@madebykor.co.uk. These Terms of Service have been updated and are effective as of 18th March 2021.